When you open a ticket, you are probably looking for a fast and useful reply, and we want you to receive good quality support. Here are some tips to improve your chances of getting the best possible answer:
- You should open a ticket only if you have an issue that is actually related to Eyeshot. If you have questions or inquiries about programming, then the best place to ask is probably StackOverflow.
- Before opening a ticket, check if there is an article or a FAQ related to your issue and if it can help you solve your problem.
- When you ask something, you should try to be as clear and accurate as you can. This will drastically decrease our average reply time.
- We are not native English speakers. If you check the spelling, the punctuation and the grammar of your sentences you may help us understand the problem faster.
- If you need to send us a piece of code, make sure that the code works. You should send us the minimal runnable code in order to reproduce the issue.
- We often reply in a few hours, but keep in mind that according to our license agreement we have one business day to give you the first reply.
- Give us context! Most of the time, we take days only to understand what you have in mind. If you are trying to copy another commercial product feature, search for a video that explains the full workflow and link it in the ticket.