What avenues of support do you provide? What's the response time? How long does support last?

Support is provided by one of two methods: either by a web-based system we call the Help Desk, or by email ([e-mail]). We aim to respond to all questions within one business day. Support via phone, IM, or chat is not provided. The support team may, in certain circumstances, decide to access your development machine using Remote Desktop or similar. This is determined on a case-by-case basis.

Support is only provided to a developer with a valid license.