When opening a ticket, your expectation is likely to receive a prompt and helpful response.
We strive to provide you with high-quality support, and here are some tips to enhance your chances of receiving the best possible answer:
- Ensure that the issue you're experiencing is directly related to Eyeshot before opening a ticket.
If you have questions or inquiries about programming, StackOverflow is likely the best platform to seek assistance. - Before opening a ticket, take a moment to check if there is an article or a FAQ that addresses your issue. It's possible that you may find a solution to your problem there.
- When you ask something, aim to be as clear and precise as possible. This will significantly reduce the average time it takes for us to provide a reply.
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As non-native English speakers, we appreciate your efforts to check the spelling, punctuation, and grammar of your sentences. Doing so will help us better understand the problem, leading to faster assistance.
- If you need to share a piece of code with us, make sure that the code works. Sending us the minimal runnable code necessary to reproduce the issue is highly recommended.
- While we strive to respond within a few hours, please keep in mind that, according to our license agreement, we have one business day to provide you with the initial reply.
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Provide us with context! Often, it takes us several days to fully understand your intentions. If you are attempting to replicate a feature from another commercial product, try locating a video that explains the entire workflow and include the link in your ticket.
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For different topics, it is advisable to open separate tickets. This allows us to provide quicker responses and makes it easier for us to guide you in the right direction.
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