FAQs

Purchasing FAQ

• What am I paying for when buying a Subscription?
• How can I place an order?
• I want to order a product, but I need a quote for our accounting department prior to making payment. How do I obtain this quote?
• Can I update my license from an old version to the latest one?
• Can I upgrade my license to a higher product edition?
• Can I continue to use the products if the subscription expires and I choose not to renew?
• See all 18 articles

Licensing FAQ

• Are devDept redistributable libraries subject to export control laws and regulations?
• How is the software delivered?
• How do I obtain my credentials for my customer account and download the software?
• If a bug is reported in any of your controls, do you provide a hotfix? If so, what is the timeframe?
• What avenues of support do you provide? What's the response time? How long does support last?
• What is the warranty period?
• See all 12 articles

Eyeshot FAQ

• How can I export hyperlinks to Autodesk?
• Understanding 'The Text has an invalid graphics rendering context.' EyeshotException
• Does Eyeshot support sheets in DWG files?
• Can Eyeshot be deployed to Linux or macOS operating systems?
• How can I save a single entity to an Eyeshot file?
• How can I check the version of an Eyeshot file?
• See all 58 articles

Account FAQ

• Create a new account
• Buy a license
• License assignment
• Reset or recover a forgotten password
• How to change the account username or password