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FAQs

Purchasing FAQ

  • What am I paying for when buying a Subscription?
  • How can I place an order?
  • I want to order a product, but I need a quote for our accounting department prior to making payment. How do I obtain this quote?
  • Can I update my license from an old version to the latest one?
  • Can I upgrade my license to a higher product edition?
  • Can I continue to use the products if the subscription expires and I choose not to renew?
  • See all 18 articles

Licensing FAQ

  • Are devDept redistributable libraries subject to export control laws and regulations?
  • How is the software delivered?
  • How do I obtain my credentials for my customer account and download the software?
  • If a bug is reported in any of your controls, do you provide a hotfix? If so, what is the timeframe?
  • What avenues of support do you provide? What's the response time? How long does support last?
  • What is the warranty period?
  • See all 12 articles

Eyeshot FAQ

  • How can I export hyperlinks to Autodesk?
  • Understanding 'The Text has an invalid graphics rendering context.' EyeshotException
  • Does Eyeshot support sheets in DWG files?
  • Can Eyeshot be deployed to Linux or macOS operating systems?
  • How can I save a single entity to an Eyeshot file?
  • How can I check the version of an Eyeshot file?
  • See all 58 articles

Account FAQ

  • Create a new account
  • Buy a license
  • License assignment
  • Reset or recover a forgotten password
  • How to change the account username or password

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